Return and Exchange Policy 

At Aveen.store, customer satisfaction is our priority. If you are not satisfied with the products you purchased, you can return or exchange them under the following conditions:

1. Return Conditions

• You can request a return within 14 days of receiving the product.
• The product must be unused, unwashed, with all original tags attached, and in its original packaging.
• The invoice or order document must be provided with the product upon return.
• Non-returnable items include: custom-made products, discounted or promotional items, and underwear for hygiene reasons.

2. Exchange Conditions

• You can request an exchange within 14 days of receiving the product.
• The product must be unused and in its original packaging.
• If the item for exchange is not available, alternative options will be provided, or a refund will be issued.

3. Return and Exchange Process

• You can submit a return or exchange request by emailing us at [email protected] or contacting customer service.
• Once your request is approved, you will need to send the product back to the designated address via a shipping carrier. The shipping costs are the responsibility of the customer.
• After receiving the product, your return or exchange will be processed within 7 business days.
• In case of a return, the refund will be issued to the original payment method. Credit card refunds may take 3-7 business days depending on your bank.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, please notify us within 3 days of receiving it. In this case, Aveen.store will cover the shipping costs.
• A free exchange or full refund will be provided for damaged or incorrect products.

5. Contact

If you have any questions about the return or exchange process, please contact our customer service:

• Email: [email protected]
• Phone: +90 534 443 95 07